Department: AUA Extension

Contract type: Full-time

Job location: Yerevan, the capital of the Republic of Armenia

Application deadline: 11/01/2026

Description

The American University of Armenia is hiring an Office Coordinator in the Office of Extension.

Responsibilities

• Leads Front Desk activities in instilling a functioning systems, policies and procedures for the best customer service and office support provision.
• Creates and designs operational protocols to provide best customer service to all Extension Program clients and potential customers.
• Maintains up-to-date client database and works on client conversion to customer and retention. 
• Creates and maintains standard procedures manual that has all the details of each course as a product and enables all team members to be on the same page and provide consistent service to customers enabling to convert each client to a customer by advising on the right type of service and course.
• Monitors the registration database and correcting system-caused errors working with ICTS or other input-driven problems caused by registrant errors.
• Works closely with marketing coordinator to support market growth activities and provide up to date info for promotional activities and material to be developed.
• Runs call center activities as well as centralized emails ensuring timely and accurate information provision and client conversion.
• Organizes registration process from A to Z as well as classroom matching with courses and instructors. Sets up the whole system and runs it effectively.
• Keeps accurate database of student’s application forms, photos and sets up a tracking system for timely payments (during the registration period).
• Ensures that the room is ready for class: checks if tape recorders, projectors, chalk and erasers, and other supplies are available (during the registration period).
• Assists teachers in their daily tasks according to their needs (on daily basis).
• Maintains the registration book of signed-out materials.
• Informs the Security about the students’ lists.
• Maintains a filing system for documents and course materials.
• Receives orders of course materials, answer sheets, evaluation forms, flyers and others by the dean, coordinators and instructors (daily basis).
• Orders car, supply, purchasing requests and fixing and makes room/lab/equipment reservation in accordance to EP department’s needs.
• Performs other related duties as assigned by the immediate supervisor.

Requirements

• Bachelor’s degree in a related field;
• Fluency in Armenian, English, Russian;
• Familiarity with Word processing, Spreadsheets, Database management, Secretarial skills;
• Strong data-analysis skills and attention to detail;
• Excellent organizational skills and the ability to multitask;
• 1-2 years of work experience

Additional Information

Please be informed that this position is a replacement for Maternity leave.

Please submit your CV and Cover letter (with the names of three referees) via AUA career services.

AUA is an equal opportunity employer and is committed to an active non-discrimination program within the institution

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