Department: Information and Communication Technologies Services (ICTS)

Contract type: Full-time

Job location: Yerevan, the capital of the Republic of Armenia

Application deadline: 09/21/2025

AUA Information and Communication Technologies Services (ICTS) is hiring a Computer Lab Assistant and End User Support Specialist

Responsibilities     

1. Provide technical support and assistance to students, faculty and staff in a computer lab environment; analyze problems and implement solutions according to ICTS procedures, assure systems and operations stability, accessibility, and proper configuration of assigned technical systems and components,
2. Perform computer trouble-shooting to diagnose system problems; analyze hardware and software functionality; identify, locate, resolve and repair problems within scope of authority,
3. Monitor domain environment; resolve configuration and connectivity issues, and other security and access problems; check network for operating efficiency,
4. Maintain and update workstations, equipment, and peripherals; explore and test necessary software; install software upgrades and enhancements; use imaging software to deploy desktop computers,
5. Respond to the needs and inquiries of students, faculty and staff; explain IT issues, deploy solutions, and follows up with users to assure the stability and functionality of the users' systems,
6. Provide technical support to students and instructors, assist in the training of students, faculty, and staff on software applications usage,
7. Report technical problems which need to be addressed by improved policies or procedures,
8. Perform exam proctoring during midterm and final exams.
9. Respect and strictly follow the set of exam/proctoring rules established by AUA.
10. Report immediately on any violation of exam rules and regulations to allow for taking corresponding actions in a timely manner. 
11. Maintain confidentiality regarding the information being processed.
12. Deployment of Group Policy Objects (GPO on Lab and users computers.
13. Performing / coordinating the tasks to provide the Special Events and Extension tests.
14. Performing WiFi installation/configuration or student devices.
15. Services requests for LCD projectors and screens
16. Performs hardware troubleshooting and repair of the university computers and other electronic equipment.
17. Performs printer maintenance.
18. Performs network cabling.
19. Perform other duties as assigned by the immediate supervisor.

Requirements        

• Undergraduate degree (preferably in a computer science, or a related field).
• 1-2 years of experience in related areas.
• Good knowledge of IT hardware, software, operations and networks.
• Practical level of technical expertise along with the ability to react rapidly and effectively change. 
• In depth understanding of service management techniques.
• Smart analytical skills to enable complex problems to be understood and resolved in timely manner.
• Good communication and interpersonal skills to build and maintain effective team working relationships.
• Ability to work with a variety of constituencies in a fast-paced changing environment.

Additional Information

Please submit your CV and Cover letter here.

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